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North Charleston, NC – September 1, 2023 – Ceterus, a leading provider of small business accounting and tax solutions, proudly announces the appointment of Jackie White as the Manager of Customer Success. Jackie brings experience from businesses with strong customer-centric cultures. She successfully led teams at renowned organizations like Starbucks, Enterprise Rental Car, and Indeed, demonstrating an exceptional ability to lead and empower teams. This new addition underlines Ceterus’s commitment to fostering excellence in customer service and client engagement.
“We’re thrilled to welcome Jackie to the Ceterus team,” said Chris Rossie, CEO of Ceterus. “Jackie’s experience, leadership skills, and commitment to customer satisfaction make her a perfect fit. We are confident that our customer success initiatives will thrive and bring substantial benefits to our customers.”
In her new role as Manager of Customer Success, Jackie oversees a team who are the first line of communication for all inbound customer requests. She’ll handle escalations, create solutions, and encourage problem-solving among her associates.
“Having worked with several large companies, I was drawn to the personal touch at Ceterus. I’m excited to bring my leadership experience and help my team grow,” said Jackie White. “I believe in open communication and teamwork – it’s how we’ll create a great work environment and increase our productivity. My goal is to train my team to deliver the best customer service possible and ensure all our clients are well taken care of.”
Ceterus is a provider of bookkeeping, accounting, and tax solutions for franchise and small business owners. With a focus on transparent financial insights, technology-driven bookkeeping, and expert tax preparation services, Ceterus empowers enterprises to make informed decisions and achieve financial success. Through a combination of cutting-edge technology and dedicated experts, Ceterus simplifies financial reporting so small business owners can focus on managing their businesses and meeting their long-term objectives. Learn more at https://ceterus.com.