MFA provides additional security by requiring more than one data point to access your data.

At this time, you are not required to enable MFA to access your information in Edge Web or Edge Mobile, but we do encourage you to leverage the additional security.

There are many technical variances between SMS text authentication vs. authentication applications, but it ultimately comes down to user preference and convenience. SMS text requires that you have cellular and/or data service at the time of login (so that you can receive a text message), where authentication apps work without cellular/data coverage but do require additional set-up time.

Yes! Once you’ve enabled MFA in Edge Web, it will work and extend to Edge Mobile.

No problem! If you don’t receive the text message verification code, you can simply re-send the code by typing in the correct phone number.

If you cannot locate your mobile device, email support@ceterus.com. Ceterus will need to verify your identity before disabling MFA on your behalf. You can then re-enable MFA once you’ve recovered your mobile device.

Yes, you can disable MFA at any time after you enable the feature, although we do encourage you to leverage the functionality to protect you and your data.

A smartphone is not required if you elect to use text-based authentication. Any SMS-capable phone can receive a code via text message.

Authy and Google Authenticator are free app-based services, if you opt to use the text authentication you will receive a text message from our authentication service. Usage rates may apply.